FAQs | Third Eye Creative - Marketing, Branding, Web Design & Custom Apparel

FAQs




Below are answers to the questions we get asked most often. We hope this gives you a clearer picture of how we work, our approach to marketing, and what you can expect when partnering with us. If you don't find the answer you're looking for, please don't hesitate to reach out directly!

General Information

What if I don’t have a logo or artwork?

No problem! Our design team can create a custom design for you at an hourly rate.

What file formats do you accept for artwork?

We prefer vector files such as AI, EPS, or PDF for the best print quality. However, we can also work with high-resolution PNG or JPEG files on occasion. If you're unsure, our design team can help optimize your artwork.

What types of custom branding do you offer?

We offer a variety of branding options, including digital printing, screen printing, embroidery, laser engraving, embossing, debossing, sublimation, UV printing, and heat transfer—depending on the product.

What payment methods do you accept?

We accept bank transfers, company checks, and credit/debit cards with a 3% credit card processing fee. Payment terms may be available for repeat customers.

Do you provide mockups before printing?

Yes! We provide digital mockups for approval before production to ensure your design looks exactly how you want it.

Can I make changes to my order after it’s been placed?

Changes may be possible on certain items if your order hasn’t entered production. Contact us as soon as possible to discuss modifications.

Is there an additional cost for multiple colors in my design?

This depends on the printing method. Some processes, like screen printing, may have extra fees for multiple colors, while others, like digital print and sublimation, do not.

Are there any setup fees?

Some products require a production setup fee, depending on the items and printing method. All fees with be disclosed prior to placing any custom orders.

Do you offer bulk order discounts?

Yes! We offer tiered pricing discounts depending on the product and order volume. The more you order, the lower the per-unit cost. Contact us for a custom quote.

Can I reorder an item with the same design later?

Absolutely! We keep artwork and order details on file, making reorders quick and hassle-free.

Do you offer rush production or expedited shipping?

Yes! Rush production and expedited shipping are available on select products for an additional fee. Let us know your deadline, and we’ll do our best to accommodate.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email so you can monitor its progress.

What happens if there is an issue with my order?

We stand by our quality. If there is a mistake or defect in your order, please contact us within 48 hours of delivery, and we’ll work quickly to resolve the issue.

Do you accept returns on custom products?

Because all items are custom-made, we generally do not accept returns unless there is a manufacturing defect or damage during transit.

Printed Media

What types of printed marketing materials do you offer?

We specialize in business cards, brochures, flyers, posters, postcards, labels, stickers, and large format posters.

What paper options do you offer for printed materials?

We provide matte, gloss, uncoated, recycled, and specialty textured papers in various thicknesses and specialty finishes.

What types of signs and displays can you customize?

We offer banners, posters, trade show displays, A-frame signs, yard signs, retractable banners, and window decals.

Are your banners and signs weather-resistant?

Yes! Some items such as yard signs, event tents, vinyl banners, and feather flags are intended for outdoor use. These are made of durable, waterproof, and UV-resistant materials.

Promotional Items

What are some popular promotional products?

Our bestsellers include drinkware, embroidered hats, stickers, lanyards, and custom giveaways for events.

What types of drinkware do you offer?

We provide mugs, tumblers, water bottles, glassware, travel cups, and insulated drinkware, all customizable with your branding.

Are the printed drinkware items dishwasher safe?

Most screen-printed or laser-engraved drinkware is dishwasher safe. However, vinyl and certain full-color prints may require handwashing for longevity.

What types of promotional bags can I customize?

We offer tote bags, drawstring bags, backpacks, duffel bags, laptop sleeves, and eco-friendly bags made from materials like canvas, cotton, polyester, and recycled fabrics.

Can you print full-color designs on bags?

Yes! Full-color printing is available through sublimation, heat transfer, or UV printing, depending on the product and material.

What kinds of custom stationery do you offer?

We provide notebooks, journals, sticky notes, folders, planners, and pens, all customizable with your logo or branding.

Branded Apparel

What types of custom apparel do you offer?

We provide tee shirts, polos, hoodies, jackets, hats, uniforms, and more — in various styles, fabrics, fits, and a wide variety of brands.

What printing methods do you use for apparel?

We offer screen printing, embroidery, direct-to-garment (DTG) printing, sublimation, and heat transfer.

Can I mix different apparel sizes and colors in one order?

Yes! You can mix sizes, colors, even apparel products within your order as long as the branding design remains the same.

Do you have a minimum order quantity (MOQ)?

Our MOQ varies depending on the apparel item and decoration method. Please contact us with your specific needs, and we'll provide you with detailed information.

What is your typical turnaround time?

Turnaround times depend on the complexity of your order, the chosen decoration method, and current production schedules. We'll provide an estimated timeframe when you receive your quote. Rush options may be available for an additional fee.

What file formats do you accept for artwork?

We prefer vector files such as AI, EPS, or SVG. We can also work with high-resolution JPG, PNG, or TIFF files, but vector formats generally provide the best quality for printing and embroidery.

How do I choose the right decoration method for my project?

Our team will consult with you to understand your design, budget, and desired outcome, and then recommend the most suitable decoration method.

Can you help us with design?

Absolutely! We have an in-house design team that can work with your existing branding guidelines or help you create a completely new design from scratch.

What is your return policy?

Due to the custom nature of our products, returns are typically only accepted for manufacturing defects or errors on our part. We encourage you to review all proofs carefully before approving your order.

General Information
Print Media
Promotional Items
Branded Apparel

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Questions?



If you need further assistance or have specific inquiries, please don't hesitate to contact us directly. Our dedicated team is always happy to provide the information you need, clarify any details, and help you in any way we can. We're here to help!

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